Global Salesforce Business Analyst & Admin (m/f/d) – Field Service
Core
Analyze, shape, and document business requirements for the Technical Service stream within the global Customer Engagement ecosystem, focusing on Salesforce Field Service and Service Cloud capabilities.
Role type
Senior Salesforce Business Analyst & Admin (Field Service)
Builds
Scalable, harmonized, and user-centered Technical Service solutions across global regions.
Domain
Life Sciences / Technical Service / Salesforce CRM
Required skills
Business Analysis, Requirements Engineering, Salesforce Field Service configuration, Service Cloud, Low-code automation (Flow), Agile methodologies, Stakeholder Management, Process Mapping, Data Reporting
Preferred skills
Pharma or Life Sciences industry experience, AI-enabled capabilities adoption
Technologies
Salesforce, JIRA, Confluence, Flow, Lightning
Responsibilities
Translate business needs into testable user stories and solution concepts; Configure no-code and low-code changes within governance frameworks; Design functional solutions for Field Service and Service Cloud; Facilitate workshops and document process flows; Execute functional testing and support release deployments; Ensure data quality and create operational reports.
Seniority
Senior, hands-on IC
