Global Salesforce Business Analyst & Admin (m/f/d) – Sales
Core
Analyze, shape, and support the implementation of business requirements for the global Sales stream within the Customer Engagement ecosystem, with a focus on Salesforce Life Sciences Cloud and Sales Cloud.
Role type
Senior Business Analyst & Salesforce Administrator
Builds
Scalable, harmonized, and user-centered Sales solutions across global regions
Domain
Life Sciences / Pharma / CRM
Required skills
Business Analysis, Requirements Engineering, Salesforce Configuration (Declarative/Low-code), Life Sciences Cloud, Sales Cloud, Agile Methodologies, Stakeholder Management, Data Quality, Reporting & Dashboards, Process Mapping, User Story Creation
Preferred skills
Salesforce Administrator, Veeva, Apex/LWC collaboration, AI-enabled Sales tools (Agentforce), Intercultural competence
Technologies
Salesforce, Life Sciences Cloud, Sales Cloud, Veeva, JIRA, Confluence, Flow, Lightning
Responsibilities
Lead workshops and process mapping with Sales stakeholders; Translate business needs into user stories and acceptance criteria; Configure no-code/low-code Salesforce solutions (objects, flows, reports); Execute functional testing and support release deployments; Ensure data quality and define reporting requirements; Guide local CRM specialists on adoption and training.
Seniority
Senior, hands-on IC
