Technical Service Manager (m/w/d)
Core
Manage technical stability, operational capability, and continuous improvement of infrastructure services, acting as the central instance for technical analysis, troubleshooting, and optimization.
Role type
Senior IC Technical Service Manager
Builds
IT infrastructure services (Cloud, Hosting, Network, Digital Workplace)
Domain
IT Infrastructure / Service Management
Required skills
IT Service Management, Incident/Problem/Change Management, Infrastructure Architecture (Cloud/Server/Network/Storage), Performance Analysis, Capacity Planning, Compliance, Backup & Recovery, KPI/SLA Management
Preferred skills
Stakeholder Management, Root Cause Analysis, Team Coordination
Technologies
ITIL, Cloud, Server, Network, Storage
Responsibilities
Coordinate IT infrastructure projects ensuring time, quality, and budget goals; Define technical standards and operational models for infrastructure services; Analyze technical impacts of changes and new services; Ensure operational stability during service introductions and changes; Lead major incident management including root cause analysis; Coordinate troubleshooting with service providers; Stabilize infrastructure services and system performance; Coordinate technical teams for stable service delivery; Establish escalation and communication structures.
Seniority
Senior, hands-on IC