IT Service Owner M365 Copilot (d/w/m)
Core
End-to-end ownership of Microsoft 365 Copilot as a strategic Digital Workplace service, ensuring secure, efficient, and value-driven AI adoption globally.
Role type
Senior Service Owner (Digital Workplace & Generative AI)
Builds
Global M365 Copilot service, governance frameworks, and adoption initiatives for enterprise users
Domain
Enterprise IT, Digital Workplace, Generative AI
Deliverable
production ML models
Required skills
Microsoft 365 Copilot, Digital Workplace, Service Management, ITIL, Governance & Compliance, Budget & Cost Management, Vendor Management, Change Management, Stakeholder Engagement
Preferred skills
Experience with IT Service Providers, Generative AI market trends
Technologies
Microsoft 365, Copilot, ITIL
Responsibilities
Define and measure service quality via KPIs (adoption, satisfaction, business value), ensure stable and secure operations, develop governance/security standards, consult business units on use cases, manage budgets and licenses, observe market trends for innovation, coordinate global rollout and change management
Seniority
Senior, hands-on IC