Federal Customer Success Manager - DevOps
Core
Strategic post-sales advisor helping federal customers realize value from Sonatype's software supply chain security and DevOps solutions by driving adoption, retention, and growth.
Role type
Senior Federal Customer Success Manager (DevOps)
Builds
Customer success outcomes, adoption rates, and renewal confidence for US government software delivery programs
Domain
US Federal Government / Software Supply Chain Security / DevOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Federal customer success management, technical account management, stakeholder navigation in government environments, DevOps/CI/CD knowledge, software supply chain security understanding, proactive engagement strategies, GenAI tool usage
Preferred skills
FedRAMP/Air-Gapped environment experience, State/Local/Education customer experience, software supply chain management expertise, advanced GenAI fluency
Technologies
GenAI tools, Sonatype platform, CI/CD pipelines, artifact management systems
Responsibilities
Lead structured customer motions to accelerate onboarding and time-to-value; Provide proactive guidance on best practices and risk mitigation; Operate in a scaled engagement model using telemetry and usage signals; Partner with Sales and Product to identify expansion opportunities; Capture and share customer feedback to improve product experience
Seniority
Senior, hands-on IC
