Service Desk/System Administrator
Core
Hands-on operational role managing employee IT support, access administration, endpoint/MDM management, and equipment logistics to prevent recurring issues.
Role type
Senior System Administrator / Service Desk Lead
Builds
Production IT support processes, secure access environments, and managed device fleets for employees
Domain
IT Operations / Endpoint Security / Identity Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, MDM management (Jamf/Kandji/Intune), Google Workspace admin, cloud IAM (AWS/GCP/Azure), access lifecycle management, equipment procurement & inventory, network fundamentals, ticketing systems, process automation
Preferred skills
Scripting (Bash/PowerShell/Python), Apple Business Manager, VPN/LDAP/ZTNA, ISO 27001/SOC 2 knowledge, iGaming industry experience
Technologies
Google Workspace, Atlassian, GitHub, AWS, Jamf, Kandji, Intune, JumpCloud, Hexnode, macOS, Windows
Responsibilities
Own employee IT requests end-to-end from prioritization to prevention; Administer user accounts and permissions across cloud platforms; Manage IT onboarding/offboarding and device recovery; Configure and maintain workstations via MDM; Handle equipment procurement, delivery, and inventory; Troubleshoot hardware, software, and network issues; Maintain IT documentation and knowledge bases; Automate repetitive tasks and improve support processes; Enforce security policies and escalate suspicious activity
Seniority
Senior, hands-on IC