IT Operations Analyst IV
Core
Supporting day-to-day technology operations, asset management, reporting, and process governance within a fast-paced warehouse environment.
Role type
Senior IT Operations Analyst (ITAM & Reporting)
Builds
Operational visibility, data accuracy, service delivery, and process consistency
Domain
Financial Services / IT Operations / Warehouse Logistics
Deliverable
dashboards & analysis
Required skills
Service Now (ITSM/ITIL), Power BI, IT Asset Management (ITAM), Microsoft SCCM, Absolute Agent, Confluence, Excel
Preferred skills
Project management, vendor partnership, warehouse/logistics environment experience, A+ certification, hardware troubleshooting
Technologies
Service Now, Power BI, SCCM, Absolute Agent, Confluence, Microsoft Office
Responsibilities
Manage hardware asset lifecycle (receiving, inventory, deployment, audits, disposal); Develop and maintain Power BI dashboards for operational performance; Utilize Service Now for ticket management and reporting; Administer endpoint visibility and compliance via SCCM and Absolute Agent; Create and govern process documentation and SOPs; Analyze operational data to identify gaps and recommend improvements; Coordinate with internal teams and vendors to resolve issues.
Seniority
Senior, hands-on IC
