Associate Installer Support Engineer (German Speaking) - (m/w/d) - Fixed Term Contract
Core
Provide real-time diagnostics and solutions for trained on-site technicians installing and maintaining residential Tesla energy products (solar, storage, home charging) via phone, chat, and email.
Role type
Associate Installer Support Engineer (Technical Support)
Builds
Residential Tesla energy products (solar, storage, home charging)
Domain
Renewable energy / Electrical engineering
Deliverable
client delivery
Required skills
Electrical theory, AC/DC power systems, troubleshooting metering and communications, reading single-line diagrams, reviewing operational logs, Linux environments, SSH, English (fluent), German (fluent)
Preferred skills
Electrical engineering knowledge, commercial electrical metering, power factor, phase rotation
Technologies
Linux, SSH
Responsibilities
Provide top-tier support for live technical issues, troubleshoot proprietary power electronics systems, identify trending issues and report findings, identify process gaps and submit feedback for training resources
Seniority
Associate, hands-on IC