Senior Customer Success Engineer
Core
Drive long-term customer outcomes for the Veeam Data Platform by leading onboarding, adoption, optimization, and disaster recovery resilience initiatives.
Role type
Senior Customer Success Engineer (Data Resilience & Backup)
Builds
Customer success plans, protection architectures, recovery simulations, and resilience reporting for enterprise accounts.
Domain
Data backup, disaster recovery, and resilience (DR&R) in cloud and hybrid environments.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Disaster recovery and resilience (DR&R) expertise, migration strategy, recovery simulation execution, account planning, churn risk detection, TCO analysis, executive stakeholder engagement, technical consulting, backup policy configuration.
Preferred skills
Cloud platform architecture, scripting/automation, virtualization, storage management, AWS Solutions Architect, Microsoft Azure Administrator.
Technologies
Veeam Data Platform, AWS, Microsoft Azure, virtualization, storage systems.
Responsibilities
Configure customer accounts and customize backup policies; conduct success planning and strategy sessions; run recovery simulations and deliver quarterly resilience reports; monitor signals to detect and mitigate churn risk; build business cases and define TCO; engage CISO/CIO stakeholders on risk and opportunity updates.
Seniority
Senior, hands-on IC