Sachbearbeiter (m/w/d) Customer Service Outbound
Core
Customer service specialist handling outbound inquiries, complaints, and shipment discrepancies for DACHSER's logistics network.
Role type
Customer Service Specialist (Outbound)
Builds
Logistics solutions and shipment management for DACHSER's global customer base
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Dispute resolution, proactive information gathering, quality analysis, MS Office proficiency, German (C2), English (B2)
Preferred skills
Additional languages, experience in logistics industry
Responsibilities
Handling shipment discrepancies via mail, phone, and internal systems; processing inquiries and complaints; coordinating with operational departments; creating quality assessments and error analyses
Seniority
Entry-level to Mid-level