Team Leader (m/w/d) Customer Service
Core
Leading and developing a 5-person Customer Service team to handle shipment inquiries, escalations, and complex client issues while ensuring operational efficiency and quality targets.
Role type
Team Leader, Customer Service
Builds
Customer service operations and client relationship management for logistics clients
Domain
Logistics / Supply Chain
Required skills
Team leadership, customer service, logistics operations, quality analysis, process optimization, stakeholder management, MS Office, English communication
Preferred skills
Prior leadership experience, analytical mindset, structured work style
Responsibilities
Motivate and develop team members, manage daily workflows, monitor quality KPIs, ensure SLA compliance, collaborate with operational departments, participate in process improvements