IT Servicetechniker Onsite Support - Public Sector (w/m/d)
On-siteSecurity clearance required
Core
Onsite IT support for Public Sector (federal authority) clients, handling 1st/2nd-level client incidents and IT rollouts.
Role type
Onsite IT Service Technician (1st/2nd-Level Support)
Builds
Client systems and IT infrastructure for Public Sector customers
Domain
Public Sector / IT Infrastructure
Required skills
ITIL process understanding, ticketing system experience, client incident troubleshooting, system monitoring, documentation
Preferred skills
Security clearance (SÜG), technical training, teamwork
Technologies
Ticketing systems, Client systems
Responsibilities
Handle client incidents via phone, email, or onsite; Create and manage support tickets; Monitor customer systems; Document activities; Support IT rollouts