IT Servicedesk Agent (w/m/d)
On-site
Core
First point of contact for software and hardware issues, providing direct on-site support to a customer.
Role type
IT Service Desk Agent (1st & 2nd Level Support)
Builds
Restores system functionality via remote tools and on-site intervention
Domain
IT Infrastructure & Support
Required skills
IT support experience, Windows 7/10/11, Microsoft Office (M365), Ticketing tools, Remote tools, Active Directory, Standard hardware knowledge
Responsibilities
Prioritize and analyze incidents, find initial solutions, restore systems via remote/on-site methods, document solutions in ticket system, maintain asset data, contribute to knowledge base