Senior Client Support Engineer
Core
Monitor and verify production processes, manage incidents, troubleshoot failures, and act as the key liaison between clients and the Epsilon Operations Support team.
Role type
Senior IC production support engineer
Builds
Production stability and incident resolution for marketing data processing systems
Domain
Data technology and services (marketing/advertising ecosystem)
Required skills
SQL, Unix/Linux/Windows environments, scripting, scheduling/job monitoring, root cause analysis, incident management, technical writing
Preferred skills
ITIL framework, hosting technology (IIS, Apache, Tomcat), BI/Reporting tools, Excel, automation
Technologies
SQL, Unix, Linux, Windows, IIS, Apache, Tomcat
Responsibilities
Monitor and verify program execution and communication of processing variances; Manage production alerts and take action per run-book; Create and follow up on incident tickets; Troubleshoot failures and determine the best course of action; Perform production trend analysis and root cause analysis; Work with operations development to implement technical solutions; Develop and implement test plans; Identify and implement process improvements.
Seniority
Senior, hands-on IC