Helpdesk Support Agent
Core
Internal support agent troubleshooting business applications and managing user access via live chat.
Role type
Helpdesk Support Agent (Internal IT/Business Applications)
Builds
Internal support workflows and ticket resolution for business applications
Domain
SaaS / Technology / Sales Operations
Deliverable
client delivery
Required skills
Salesforce, NetSuite, Zendesk, Slack, live chat support, issue escalation, workflow documentation
Preferred skills
SQL, BigQuery, Jira, CRM/Order Management systems, internal IT support experience
Technologies
Salesforce, NetSuite, Zendesk, Slack, Jira, SQL, BigQuery
Responsibilities
Provide troubleshooting support for internal teams on business applications; Manage system access requests and resolve issues via chat platforms; Escalate complex issues to specialized departments; Document and tag interactions for process improvement; Collaborate with internal teams to ensure seamless support experience.
Seniority
Mid-level, hands-on IC