Customer Experience Engineer
Core
Support Engineer who acts as a bridge between customer support and engineering, using judgment to solve complex AI-driven cases and synthesize patterns to improve product intelligence.
Role type
Senior IC Support Engineer (AI & Product Intelligence)
Builds
AI quality configurations, lightweight external automations, scripts, and reusable patterns
Domain
Healthcare SaaS / AI / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, API integration, scripting, pattern recognition, synthesis, customer trust building, AI system configuration
Preferred skills
Experience automating workflows, mentoring teammates on AI builds, raising the bar for team output
Technologies
Python, SQL, JavaScript, AI tools
Responsibilities
Synthesize and share customer insights via reports; Own customer escalations requiring seasoned judgment; Configure AI within the stack and own output quality; Mentor teammates on AI workflows and scripting; Identify and close gaps in documentation
Seniority
Mid-level (1–5+ years) or equivalent experience + degree
