Teamleiter (m/w/d) First Level Support
Core
Leading a 14-person First-Level Support team and actively handling complex support requests.
Role type
Team Lead (First-Level Support)
Builds
IT support services and ticket resolution
Domain
IT Support / Customer Service
Required skills
Team leadership, IT support technical knowledge, ticket and escalation management, KPI monitoring, process optimization, stakeholder management, coaching
Preferred skills
Hands-on mentality, structured work style, service orientation