Sachbearbeiter Customer Care & Prozessoptimierung (m/w/d)
Core
Handle complex customer inquiries across all channels and brands while optimizing service processes and supporting the rollout of new standard software.
Role type
Senior Customer Care & Process Optimization Specialist
Builds
Customer service solutions and process improvements for a fashion omnichannel retailer
Domain
Fashion retail / Customer Service / Process Optimization
Deliverable
dashboards & analysis
Required skills
Complex problem solving, Process optimization, Strategic analysis, Documentation creation, Cross-channel communication, Training material development
Preferred skills
Business administration background, Further education (Fachwirt), Bachelor's degree in business economics
Technologies
Standard software (new implementation)
Responsibilities
Handle complex customer inquiries across all communication channels and brands, Analyze existing processes to identify and implement optimization opportunities, Analyze complex situations to create decision-making templates for management, Support the introduction of new standard software and develop targeted training materials
