Senior Advisor Information Technology
Core
Senior ServiceNow Solutions Architect designing enterprise-scale ITSM platforms, defining architecture standards, and driving automation to support global business operations.
Role type
Senior IC ServiceNow Solutions Architect (ITSM)
Builds
Enterprise ServiceNow platform, ITSM solutions, automation workflows, and integrations
Domain
IT Service Management (ITSM), Enterprise Software
Required skills
ServiceNow ITSM architecture, ITIL v4 processes, CMDB strategy, ServiceNow integrations, workflow automation, platform governance, solution design, technical leadership
Preferred skills
ServiceNow CTA or Master Architect, ITIL v4 Foundation, stakeholder management, strategic decision influence
Technologies
ServiceNow, ITIL v4, Cloud platforms, DevOps tools, AI/Virtual Agent
Responsibilities
Lead architectural direction for the enterprise ServiceNow platform; Design scalable ServiceNow solutions aligned with enterprise standards; Architect and implement ITSM solutions (Incident, Problem, Change, Request, Knowledge, CMDB); Lead CMDB strategy and data model design; Architect integrations with enterprise technologies and drive automation; Develop platform roadmap and governance processes; Provide technical leadership and mentoring to development teams.