Platform Product Owner - Zendesk
Core
Architect and deliver the enterprise Zendesk platform ecosystem, ensuring scalability, security, and alignment with global customer experience (CX) strategy.
Role type
Senior Product Owner / Platform Architect (Zendesk)
Builds
Enterprise customer support and experience platforms, custom Zendesk apps, and complex automation workflows.
Domain
Customer Experience (CX) / Enterprise Support Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Zendesk Suite architecture, Zendesk Apps Framework (ZAF), REST APIs, Liquid markup, Webhooks, JSON, enterprise integration (Salesforce, Oracle, MuleSoft), ticket routing, automation, SLA configuration, Agile/Scrum
Preferred skills
Zendesk Certified Expert/Master Administrator, Zendesk Certified App Developer, CSPO, AI/bot integrations, project management tools
Technologies
Zendesk Support, Guide, Talk, Messaging, Explore, Sunshine, ZAF, MuleSoft, Workato, Salesforce, Oracle ERP, Jira, Asana
Responsibilities
Define and execute the Zendesk platform technical roadmap and governance standards; Lead architecture of complex workflows, custom apps, and integrations; Mentor the Platform Engineering and Administration team; Translate business CX objectives into technical user stories and roadmaps.
Seniority
Senior, hands-on IC with leadership responsibilities
