Mitarbeit in der Arbeitsgruppe Grundsicherung/ Hilfe zum Lebensunterhalt
Core
Frontline social services receptionist handling public inquiries, initial applications, and benefit certification for citizens in Berlin.
Role type
Entry-level social services receptionist
Builds
Social benefit applications and certifications for citizens
Domain
Public administration / Social welfare
Deliverable
dashboards & analysis
Required skills
Public administration training, Office communication, German (fluent), SGB XII knowledge, Data entry
Preferred skills
Experience in middle-level non-technical administration, Administrative academy certification
Technologies
OPEN PROSOZ
Responsibilities
Answering public inquiries without appointments, Initial consultation and document intake, Issuing simple benefit certificates, Forwarding complex cases to case workers, Processing new applications, Verifying eligibility for benefits under SGB XII, Entering data into the OPEN PROSOZ system, Handling benefit payments and adjustments.