Hauptsachbearbeitung im Bürgeramt
Core
Administrative case processing and citizen services at a Berlin district office, handling passports, ID cards, data access restrictions, and complex individual cases.
Role type
Senior administrative officer (civil service)
Builds
Public administration services for citizens
Domain
Public administration / Civil service
Deliverable
client delivery
Required skills
Administrative case processing, handling data access restrictions, crisis management, staff training, document management, statistics creation, public relations
Preferred skills
Experience in a citizen's office, higher education in public administration or law, administrative training
Technologies
None stated
Responsibilities
Act as deputy site manager during absences, process complex individual cases and complaints, handle data access restrictions, manage incoming mail and second-level support for the hotline, assist leadership with document inventory and statistics, order and receive passports/IDs from the Federal Printing House, manage crisis situations, train new employees