Kaufmännischer Mitarbeiter / Sachbearbeiter Immobilien (m/w/d)
Hybrid
Core
Handling complex tenant inquiries and complaints, primarily focusing on rent reduction processing, to ensure tenant satisfaction.
Role type
Commercial property operations specialist (customer service)
Builds
Tenant support workflows and resolution documentation for a large residential property portfolio
Domain
Real estate / Residential property management
Required skills
Real estate training or experience, customer service experience, commercial understanding, problem-solving, documentation, MS Office
Responsibilities
Act as a trusted contact for tenants regarding complex inquiries and complaints; evaluate individual situations and coordinate with other departments to resolve issues; document business cases and final evaluations.