Sachbearbeiter (m/w/d) Bestandskundenbetreuung
Hybrid
Core
Customer service and retention specialist handling existing client accounts, managing inquiries, and securing long-term relationships.
Role type
Customer service representative (retention)
Builds
Customer retention and satisfaction for existing accounts
Domain
B2B services / Customer support
Deliverable
client delivery
Required skills
Customer relationship management, complaint handling, contract data management, MS Office, sales potential identification
Preferred skills
Sales experience, customer acquisition
Responsibilities
Handling customer inquiries and complaints, processing customer offers and cancellations, maintaining customer and contract data, identifying upsell opportunities, collaborating with internal departments
Seniority
Entry-level to Mid-level