Customer Service Specialist (m/w/d) Vertriebsinnendienst
Core
Customer Service Specialist handling order management, customer inquiries, and after-sales processes for a building materials and raw materials industrial company.
Role type
Customer Service Specialist (Sales Internal Service)
Builds
Order tracking, quote management, and after-sales support for existing customers
Domain
Building materials and raw materials industry
Required skills
Order management, customer inquiry handling, quote creation and tracking, complaint processing, ERP system data maintenance, MS Office proficiency
Preferred skills
None stated
Technologies
ERP systems, MS Office
Responsibilities
Handle customer inquiries regarding orders and products, Track and manage customer orders, Coordinate with internal departments like production and logistics, Create and maintain quotes, Process complaints and administrative after-sales tasks, Maintain order-related data in ERP systems
Seniority
Entry-level to Mid-level, individual contributor