Strategic Customer Success Manager - Americas
Core
Guide Ashby's largest enterprise customers to improve product adoption and increase customer health through deep, consultative partnerships.
Role type
Senior Strategic Customer Success Manager (Enterprise SaaS)
Builds
Enterprise hiring software platform for talent leaders and recruiters
Domain
B2B SaaS / Enterprise HR Tech
Deliverable
product features
Required skills
B2B SaaS customer success experience, managing complex technology implementations, multi-threading with stakeholders, cross-functional collaboration, product expertise, training and configuration, data-driven operations
Preferred skills
Prior recruiting or hiring management experience, comfort with high complexity and granular product details, iterative playbook development
Technologies
Ashby platform (hiring workflow software)
Responsibilities
Guide high-growth and public company customers to achieve intended business outcomes, tailor configuration and drive product adoption, craft training to address specific customer challenges, iterate on playbooks for the evolving strategic customer motion, maintain real-time CRM updates, advocate for customer needs internally to shape product evolution
Seniority
Senior, hands-on IC
