Support Engineering Manager (APAC)
Required skills
Management experience leading a technical team, Technical foundation in Postgres/SQL/Linux/sysadmin/backend/platform engineering/DevOps/database work, Operational instincts with metrics (FRT, MTR, CSAT), Writing clearly in English, Customer instinct
Preferred skills
Familiarity with JavaScript/TypeScript and major frontend frameworks (React, Vue, Svelte) plus Node, Experience supporting a developer-facing product, open-source project, or platform with a public GitHub presence
Technologies
Postgres, SQL, Linux, Auth, Storage, Edge Functions, Realtime, Vector, JavaScript, TypeScript, React, Vue, Svelte, Node
Responsibilities
Represent APAC for the global team, Lead as one of the larger team with shared standards and playbooks, Sit with tickets regularly, Partner with EMEA and AMER counterparts on coverage and escalations, Work with Engineering and Product to surface patterns and file bugs, Raise the technical bar on the team by providing support engineers a path to improve, Care about the whole experience including network, schema, and docs
Seniority
Manager
Domain
Support Engineering, Database, Open Source