Rechtsanwaltsfachangestellter m/w/d
Core
Providing telephone support and user assistance for legal practice management software, handling technical issues, and coordinating with the software vendor.
Role type
Technical support specialist (legal software)
Builds
Legal practice management software solutions
Domain
Legal technology / SaaS
Deliverable
product features
Required skills
Legal assistant training, knowledge of legal forms, software troubleshooting, customer communication, software testing
Preferred skills
Legal expert qualification (Rechtsfachwirt), fee law knowledge, enforcement law knowledge, research skills
Technologies
Legal practice management software
Responsibilities
Answering and processing customer inquiries via phone, assisting users with software operation, analyzing and resolving complex technical issues, coordinating with the software manufacturer, testing new software versions, forwarding improvement suggestions from customers.