IT Associate
Core
Onboard new hires by managing IT setup tickets and coordinating with HR, recruiting, and managers to ensure a seamless Day One experience.
Role type
IT Employee Experience Associate
Builds
New hire onboarding workflows and IT setup processes
Domain
Human Resources / IT Operations
Deliverable
product features
Required skills
Ticket management, spreadsheet maintenance, liaison coordination, SOP creation, Excel proficiency, technical aptitude, ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI
Preferred skills
Process innovation, clear writing, multi-tasking
Responsibilities
Manage new hire tickets for IT setup completion, update ticket status and transfer data to shared spreadsheets, act as liaison between HR, recruiting, and technical teams, create documentation including SOPs, work with newly hired users to ensure excellent day one experience
Seniority
Mid-level, hands-on IC
