Remote Software Support Specialist (m/w/d)
Core
Remote support for warehouse management systems and logistics process software, handling error analysis, diagnostics, and troubleshooting for global clients.
Role type
Remote software support specialist
Builds
Warehouse management systems and logistics software
Domain
Supply chain automation and intralogistics
Deliverable
client delivery
Required skills
Windows OS (server/client), IT hardware/software, SQL, relational databases (Oracle), English, German
Preferred skills
Linux experience
Responsibilities
Remote support via remote maintenance, handling customer error reports, performing error analysis and diagnostics, documenting service cases, maintaining a knowledge base
Seniority
Mid-level, hands-on IC
