Techniker (m/w/d) als 2nd Level & Remote Support Automation & Software
Core
2nd Level technical support and remote assistance for automation machinery in the pharmaceutical industry, including dashboard monitoring and self-service portal development.
Role type
2nd Level Technical Support Engineer (Automation)
Builds
Inspection machines for pharmaceutical products
Domain
Pharmaceutical manufacturing / Industrial Automation
Deliverable
client delivery
Required skills
Automation technology, Remote support, KPI dashboard analysis, Self-service portal development, Troubleshooting, Customer service
Preferred skills
Technical vocational training, State-certified technician qualification, Master craftsman qualification
Technologies
Remote support equipment, KPI dashboards, Self-service portal
Responsibilities
Manage 2nd level technical customer support, Monitor support performance via KPI dashboards, Analyze support requests and verify solution proposals, Conduct remote troubleshooting and updates, Develop and maintain a self-service knowledge portal, Clarify technical questions with internal teams and customers
