Learning Experience Leader
Core
Design and deliver training programs for new and existing teammates to enhance skills in products, services, and business initiatives within a BPO environment.
Role type
Learning Experience Leader (Training Specialist)
Builds
Internal training programs and learning materials for BPO teams
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
product features
Required skills
Adult learning techniques, instructional design, training delivery, project management, communication, facilitation, critical thinking
Preferred skills
Experience in call center training, knowledge of OSH (Occupational Safety and Health) policies
Technologies
Microsoft Office, Gmail, Google Business applications
Responsibilities
Design and implement training programs for new and current teammates; deliver training on new products/services and system changes; participate in OSH (Occupational Safety and Health) activities and risk assessments; develop training materials; coach and provide feedback to teammates.
Seniority
Individual Contributor, mid-level