Director of Operations
Core
Strategic anchor for a high-growth financial technology campaign, driving client satisfaction, scaling operations, and leading a large matrix of staff.
Role type
Senior IC Director of Operations (Fintech BPO)
Builds
Large-scale customer experience campaigns for Fintech clients
Domain
Financial Technology / Business Process Outsourcing
Required skills
Senior leadership in BPO, Fintech operations management, client relationship management, talent & capacity planning, process optimization, KPI development, cross-functional collaboration
Preferred skills
None stated
Technologies
Google Suite
Responsibilities
Oversee day-to-day activities of a complex, large-scale campaign; Develop individual and team KPIs and mentor Operations Managers; Serve as primary operational point of contact for clients; Manage operations staffing, forecasting, and training; Design and implement robust operational procedures
Seniority
Senior, hands-on IC