Customer Service Agent
Core
Customer Service Agent serving as the interface between customers, sales, and operational land transport departments to handle transport orders and provide tailored logistics solutions.
Role type
Customer Service Agent (Logistics)
Builds
Transport orders and customer service solutions for land transport
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
written communication, customer relationship management, conflict resolution, MS Office, structured work
Preferred skills
commercial training in freight forwarding/logistics, high customer affinity, service orientation, teamwork, learning new technical systems
Responsibilities
receiving transport orders, answering customer questions, offering tailored solutions, acting as a link between customers and operational departments, improving internal processes
Seniority
Individual Contributor