Products Technology Technologist - Associate
Core
Front-line technical support for lubricant technology, providing guidance, product specifications, and application advice to customers, distributors, and sales teams.
Role type
Associate Technology Support Engineer (Lubricants/Petrochemicals)
Builds
Customer retention, sales support, and operational efficiency for lubricant products
Domain
Lubricants and Petrochemicals
Deliverable
client delivery
Required skills
Product technical knowledge, application advice, database management, complaint resolution, technical training, proofreading, multi-tasking
Preferred skills
Chemical Engineering background, lab/plant experience, automotive/industrial environment familiarity, chemical analysis knowledge
Technologies
On-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, THD data capture tools
Responsibilities
Respond to technical inquiries via phone, email, and chat; Provide expert product technical and application advice; Maintain knowledge of technical systems and databases; Record and resolve customer complaints; Provide technical training; Proofread translated marketing materials; Support sales leads and upsell opportunities