Application Domain Manager (m/w/d)
Core
End-to-End responsibility for IT systems and business application lifecycles within the Pension Service, managing releases, requirements, and external service providers.
Role type
Application Domain Manager (IT Operations & Lifecycle Management)
Builds
Business applications, IT systems, and digitalization solutions for public carriers, international institutions, and companies.
Domain
Pension services / Public sector / IT Operations
Required skills
IT system lifecycle management, release management, requirements management, service provider management, digitalization of business processes, analytical and conceptual skills, cost awareness
Preferred skills
Experience with Omnichannel systems, Contact Center systems, Workflow/Workforce management, CRM, In-/Output management, Portal systems, Robotic Process Automation
Technologies
Omnichannel systems, Contact Center systems, Workflow management, Workforce management, CRM, In-/Output management, Portal systems, Robotic Process Automation
Responsibilities
Plan and steer the lifecycle of business applications from development to operation; Plan and manage releases to meet business requirements; Collect and align technical requirements with business partners; Operatively manage external service providers and monitor SLA/KPI; Report on technical fitness, scalability, and cost-effectiveness of IT products.
Seniority
Senior, hands-on IC