Rostering Support Lead
Core
Lead the Roster Support team to maintain safe and effective staffing levels across disability services, ensuring operational continuity and compliance with NDIS funding parameters.
Role type
Senior Roster Support Lead
Builds
Live operational rosters and workforce allocation plans for disability services
Domain
Disability services / NDIS / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Roster management, Workforce planning, HR practices and industrial award knowledge, Stakeholder communication, Data analysis and reporting, Resource allocation, Time management
Preferred skills
Experience with rostering systems, Customer-focused communication, Advanced Excel skills
Responsibilities
Lead, coach and develop Roster Support Officers; Ensure effective staffing for live rosters from 5am to 11pm; Conduct reviews to ensure roster changes are managed consistently; Manage and allocate workloads and monitor team performance; Assist in developing and maintaining 24-hour rosters within NDIS funding parameters; Communicate roster changes to staff and stakeholders; Allocating and backfilling resources within limited timeframes.
Seniority
Senior, hands-on IC