Profi oder Quereinsteiger im Bereich Customer Care (m/w/d) -Schwerpunkt Antrag/Vertrag PKV
Core
First point of contact for customers and sales partners regarding new applications and existing contracts for private health insurance, providing 360° consultation via phone, email, or chat.
Role type
Customer Care Specialist (Private Health Insurance)
Builds
Customer support and contract management services for private health insurance
Domain
Insurance (Private Health Insurance)
Deliverable
client delivery
Required skills
Communication, problem-solving, empathy, Microsoft 365 proficiency, German language (C1 level)
Preferred skills
Background in commercial or medical field, experience in customer service (e.g., doctor's office, reception, hospitality), technical affinity
Responsibilities
Handle customer inquiries and sales partner questions about new and existing private health insurance contracts, find solutions for complex cases, communicate via phone/email/chat, work with modern digital tools