Receptionist
Core
First point of contact for an orthodontic practice, managing patient journeys from initial contact to post-treatment follow-up.
Role type
Customer Service Representative and Receptionist
Builds
Patient appointment schedules, treatment plans, and payment processing
Domain
Healthcare (Orthodontics)
Deliverable
client delivery
Required skills
Customer service, administrative skills, appointment scheduling, patient record management, health fund query handling, payment processing, social media representation
Responsibilities
Deliver customer service via phone, in-person, and digital channels; manage patient journey and appointment scheduling; administer patient records; support patients with treatment plans and payments; represent practice on social media