Refer a friend 2026 Tijuana
Core
Provide world-class customer service via phone, email, and chat to resolve end-user issues for technology clients.
Role type
Customer Support Representative (Onsite with potential remote transition)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer Experience / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Typing speed (25+ wpm), written and oral communication, independent work, adaptability to process changes
Responsibilities
Research and resolve client end-user issues via phone, email, and chat; manage and maintain a test lab of devices for reproducing customer issues; ensure confidentiality of log-ins and passwords; document customer interactions according to standard operating procedures
