Trilingual Team Leader (French+ENG+ESP)(BPO/Call Center EXP)(Remote position)
Core
Provide mentorship, guidance, and career development to team members while leading a high-performing team in a BPO/Call Center environment.
Role type
Team Leader (BPO/Call Center)
Builds
Customer experience solutions for technology clients in sectors like social media, e-commerce, gaming, and FinTech.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
People management, strategic thinking, analytical problem-solving, implementing corrective action plans, understanding customer confidentiality standards
Preferred skills
Portuguese language proficiency, English language proficiency
Technologies
Cloud-based infrastructure
Responsibilities
Provide mentorship and career development to team members, implement escalation channels, lead team through transitions to build problem-solving capabilities, establish team goals and measure progress, identify actionable insights and influence team strategy
Seniority
Individual Contributor, Management Level