Fachinformatiker*in (d/w/m) IT-Support
Core
IT support specialist responsible for first and second-level system troubleshooting, device management, and software asset administration for students.
Role type
IT Support Engineer (First/Second Level)
Builds
IT infrastructure and software environments for over 175,000 students
Domain
Higher Education / Student Services
Required skills
Active Directory administration, network setup, system administration, hardware/software installation, software license management, incident documentation
Preferred skills
IT Service Management certification, Software Asset Management certification
Technologies
Active Directory, Network Infrastructure, Ticketing Systems
Responsibilities
Manage first and second-level IT incident resolution, administer user accounts and permissions, maintain software asset management records, generate reports on system metrics, onboard new employees to IT tools
Seniority
Mid-level, hands-on IC