Sachbearbeiter (m/w/d) Anwendungsbetreuung
Core
Application support specialist responsible for maintaining, configuring, and troubleshooting assigned business applications and infrastructure for local government departments.
Role type
Application Support Specialist (System Integration)
Builds
Stable operation of business applications and IT infrastructure for public administration
Domain
Public Administration / IT Operations
Required skills
Application support, System integration, Windows Server administration, Active Directory management, Technical documentation, Ticketing systems, SQL (preferred), Hardware maintenance
Preferred skills
MS SQL, Active Directory user-level management, Technical documentation, MS Office products, Ticket and service management systems
Technologies
Windows Server, Active Directory, MS SQL, MS Office, Ticketing systems
Responsibilities
Provide first-line support and troubleshooting for assigned business applications, Install, configure, update, and maintain business applications, Handle and prioritize service requests and incidents in the ticketing system, Collaborate with business units and internal IT teams, Assist in hardware installation and maintenance, Create and maintain technical documentation and work instructions
Seniority
Mid-level, hands-on IC