IT-Service und -Support (m/w/d)
Core
Providing comprehensive IT service and support for hardware, software, and video conferencing systems for approximately 57,000 employees across police and various specialized authorities in Bavaria.
Role type
IT Service and Support Specialist (First and Second-Level)
Builds
IT infrastructure support and user assistance for public administration
Domain
Public Administration / Government IT
Required skills
Windows OS, Microsoft Office, PC hardware/software, Active Directory, Network basics, Documentation, Incident management, Problem management, User administration, Inventory management
Preferred skills
Public administration experience, Physical installation capability, C1 German
Responsibilities
First and second-level support, Video conferencing support, Incident and problem management, User administration, Hardware and software inventory, Documentation creation and updates
Seniority
Mid-level, hands-on IC