Technology Support Engineer
Core
Front-line technical contact providing product information, guidance, and support for customers, distributors, and sales teams in the lubricant industry.
Role type
Entry-level Technology Support Engineer (Lubricants)
Builds
Customer retention, sales support, and market insights for ExxonMobil's lubricant products
Domain
Energy / Chemicals / Lubricants
Deliverable
product features | client delivery
Required skills
Product knowledge, technical data interpretation, customer communication, system navigation, complaint resolution, technical proofreading, training delivery
Preferred skills
Mechanical/Chemical Engineering background, automotive/industrial experience, machinery familiarity
Technologies
PDS, ProMIS, Technical specification databases, Knowledge management databases, Customer self-help tools
Responsibilities
Respond to customer and distributor inquiries via phone, email, and chat; Provide expert technical and application advice; Maintain knowledge of product systems and databases; Support sales initiatives with market insights; Record and resolve customer complaints; Update customer self-help tools; Proofread translated marketing materials; Deliver technical training
Seniority
Entry-level, recent graduate
