Teamleitung IT ServiceDesk (m/w/d)
Core
Leading and structuring the IT ServiceDesk team to ensure smooth operations and support for employees.
Role type
Team Lead, IT ServiceDesk
Builds
IT support services and incident resolution for internal employees
Domain
Retail / IT Service Management
Required skills
IT support leadership, shift planning, service portfolio management, team performance monitoring, employee coaching, conflict resolution
Preferred skills
Technical affinity, continuous learning mindset
Technologies
IT Service Management tools, ticketing systems
Responsibilities
Lead and structure the ServiceDesk team, plan staff shifts, develop new support services, monitor daily operations and incidents, set and track team goals, onboard and coach team members
Seniority
Mid-level, hands-on manager