Product Manager Kundenportal E-Commerce (m/w/d)
Core
Product Manager responsible for the digital spare parts management and service processes within the 'MyLiebherr' customer portal, serving Liebherr's global customer base.
Role type
Product Manager (Digital Commerce / After-Sales)
Builds
Digital spare parts and service solutions, integrated into the MyLiebherr platform and partner ecosystems.
Domain
Industrial manufacturing (Heavy machinery) + Digital Commerce
Deliverable
product features
Required skills
End-to-end process management, Stakeholder management, Agile methodologies, System integration, Roadmap planning, KPI analysis
Preferred skills
Digital Commerce experience, After-Sales experience, Parts management experience
Technologies
Jira, Confluence, EDI, Punchout
Responsibilities
Analyze market, technology, and customer requirements; Translate requirements into process and system specifications; Design and optimize digital processes and user flows; Define and manage the roadmap for Parts Digital Commerce; Ensure integration of solutions into existing ecosystems; Analyze process quality and business impact using KPIs.
Seniority
Mid-Senior, hands-on IC