Associate, Commercial Operations (O2C, Billing)
Core
Managing billing configurations, invoicing quality reviews, and client billing inquiries within Salesforce CRM for ICE Data Services' global services.
Role type
Associate, Commercial Operations (O2C, Billing)
Builds
Accurate billing setups and invoices aligned with client contracts
Domain
Data services industry + billing operations
Required skills
Salesforce CRM, ServiceNow, Microsoft Excel, contract review, invoicing accuracy, billing exception resolution, credit request processing, data cleanup, internal documentation
Preferred skills
Tableau, Outlook
Responsibilities
Receive, review, and translate client contract information into billing configurations; perform invoicing quality reviews; liaise with Sales, Finance, and Legal to align billing with contracts; submit client requests via ServiceNow and Salesforce; monitor and process daily workflow tickets; resolve billing inquiries and discrepancies; research and resolve credit requests; assist with special projects like data cleanup; create and maintain internal procedure documentation
Seniority
Associate, operational support