Manager, Compliance Operations
Core
Provide end-to-end governance, oversight, and performance management of outsourced Compliance Operations activities (Name Screening, Payment Screening, Transaction Monitoring) performed by a vendor (WNS) in India.
Role type
Senior Manager, Outsourced Compliance Operations Governance (via careerplan.io/jobs/14-007-31-E6F-manager-compliance-operations-at-cbd)
Builds
Governance frameworks, MI dashboards, audit-ready documentation, and optimized vendor performance for financial crime compliance.
Domain
Banking / Financial Crime Compliance / Outsourced Operations
Deliverable
dashboards & analysis
Required skills
Vendor performance management, AML/Sanctions/Transaction Monitoring processes, Operational risk control testing, Management Information (MI) development, Capacity planning, Stakeholder coordination, Process re-engineering
Preferred skills
Professional certifications in AML/Financial Crime Compliance (CAMS, ICA, CFE, CRCM), Experience with automation/AI-assisted review tools
Technologies
MI dashboards, Governance forums, Audit systems, Automation/Robotics/AI tools
Responsibilities
Oversee vendor team (~70 FTE) for alert disposition and SLA adherence; Review and challenge vendor performance via governance forums and root cause analysis; Establish and maintain MI dashboards for volumes, quality, and risk indicators; Coordinate with internal teams (AML, Sanctions, Audit, Tech) to resolve issues; Lead process walkthroughs and control testing; Identify automation and process improvement opportunities; Maintain SOPs and governance artefacts; Support capacity planning and workforce alignment.
Seniority
Senior, hands-on IC with management oversight
