Technical Account Manager
Core
Act as a technical liaison for strategic financial institution accounts, ensuring optimal configuration and performance of network connectivity and colocation services.
Role type
Senior Technical Account Manager (Financial Services)
Builds
Network connectivity and colocation services for global financial exchanges and clearing houses
Domain
Financial services infrastructure, trading networks, market data
Required skills
Financial service provider networks, global exchange landscape, trading technology stack, account management, project management, service delivery coordination, product roadmap alignment, service satisfaction analysis
Preferred skills
US equity/options/futures markets knowledge, trading venues familiarity, competitor analysis, process improvement
Technologies
Trading technology stack, market data vendors, exchange infrastructure
Responsibilities
Optimize account infrastructure for performance and resiliency, conduct latency-optimization analysis, partner with client technical leads to drive service adoption, act as escalation point for service incidents, oversee project-related work (upgrades, migrations), align customer service aspirations with product roadmaps, conduct service satisfaction surveys
Seniority
Mid-Senior, hands-on IC